Friday, September 28, 2007

Service companies that aren't

I completely agree with this post.


And perhaps the White House and those in Congress should read it as well. I heard this morning they are considering legislation for the airline industry with respect to on-time arrivals. They only treat customers this way because we keep flying with them. If we stop flying, things will change. And you're all saying "but we need to fly and we don't have any other options". You can choose not to fly with these airlines OR stop complaining about the way they treat you. I know, I do it too but we really don't have the right because we condone it by continuing to fly with them.

And honestly, don't the people in D.C. have more critical matters to concern themselves with.

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